bg99 is committed to providing a safe, fair, and transparent gaming environment for all adult players across Pakistan. We believe that gambling should always be fun — never a source of stress, debt, or harm. Our responsible gaming framework is built around player wellbeing, not just entertainment.
All bg99 players must be at least 21 years of age. This is not just a policy — it is a firm requirement enforced through KYC verification on every account before any withdrawal is processed. No exceptions, ever.
At bg99, responsible gaming is not a checkbox — it is woven into every layer of how the platform operates. Here is what we stand for.
Every bg99 account undergoes mandatory KYC verification using CNIC, passport, or government-issued ID. No player under 21 years of age may access real-money gaming on the bg99 platform under any circumstances.
bg99 empowers players to set daily, weekly, and monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately — and reducing a limit is instant while increasing one requires a 72-hour cooling period.
Any bg99 player can request a self-exclusion period of 6 months, 1 year, 2 years, or permanent account closure. During self-exclusion, all access to the bg99 platform is blocked and marketing communications are suspended immediately.
bg99 automatically notifies players when they have been active for extended periods. Players can also set personalised session duration alerts to prompt them to take breaks, review their activity, and stay in control of their time spent playing.
bg99's reality check feature sends players a summary of their net gaming position — wins, losses, and time spent — at regular intervals chosen by the player. These honest snapshots help players make informed decisions about continuing or stopping a session.
bg99's responsible gaming support team is available around the clock to assist any player who feels their gambling may be becoming problematic. Support is confidential, non-judgmental, and available in English with Pakistani-English speaking staff familiar with local contexts.
bg99 does not just talk about responsible gaming — we build it directly into the platform. Here are the practical tools available to every registered player.
Set a maximum PKR amount you can deposit per day, week, or month. Designed to keep your spending aligned with your personal budget — not just the heat of the moment.
Take a short break from bg99 for 24 hours, 48 hours, or 7 days without permanently closing your account. Ideal if you feel you need a step back without full self-exclusion.
Request a full self-exclusion of 6 months up to permanent closure. During this period your account is locked, bonuses are cancelled, and no marketing will reach you from bg99.
Review a full transparent record of every bet placed, game played, deposit made, and withdrawal requested on your bg99 account — with date, time, and PKR amount clearly displayed.
| Limit Type | Timeframes Available | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately on activation | Available |
| Session Time Alert | 30 min / 1 hr / 2 hr / Custom | Immediately on activation | Available |
| Reality Check | Every 30 min / 1 hr / 2 hr | Immediately on activation | Available |
| Cooling-Off Period | 24 hrs / 48 hrs / 7 days | Immediately on request | Available |
| Self-Exclusion | 6 months / 1 yr / 2 yr / Permanent | Immediately on request | Available |
| Account Closure | Permanent | Within 24 hours of request | Available |
Problem gambling can affect anyone — whether you are a casual player from Karachi or a regular cricket betting fan from Lahore. The signs are not always obvious at first. bg99 encourages every player to check in with themselves honestly and regularly.
If you find yourself identifying with several of the warning signs on this page, please reach out to our responsible gaming team or use the self-exclusion tool immediately. There is absolutely no shame in asking for support — it is the smartest play you can make.
Remember: Gambling is meant to be entertainment, funded from disposable income only. It should never be used as a way to earn income, solve financial problems, or cope with stress or emotional difficulties.
Chasing losses: Continuing to gamble in order to win back money you have already lost, often increasing bet sizes to speed up recovery.
Hiding your gambling: Keeping your betting activity secret from family members, friends, or people close to you in Karachi, Lahore, or wherever you are based.
Gambling with money you cannot afford: Using money set aside for rent, groceries, utility bills, or other essential expenses to fund your gambling sessions.
Inability to stop: Feeling unable to walk away from a session even when you have told yourself you would, or after setting a loss limit for the day.
Borrowing money to gamble: Taking loans, using credit cards, or borrowing from family or friends specifically to fund gambling activity on any platform.
Neglecting responsibilities: Missing work, university classes, family commitments, or social engagements because of time and attention devoted to gambling.
Mood tied to results: Feeling irritable, anxious, or low when not gambling, or feeling that your emotional state is heavily dependent on whether you win or lose.
Requesting self-exclusion on bg99 is straightforward and takes effect immediately. Follow these steps to protect yourself:
Important: Self-exclusion periods cannot be reversed or shortened. This is intentional — it is designed to protect you during a vulnerable period. Please take this decision seriously.
Answer these questions honestly. If you answer "yes" to three or more, consider reaching out to bg99 support or using the self-exclusion tool.
If you answered yes to 3 or more questions above, bg99 strongly encourages you to activate a cooling-off period or contact our responsible gaming support team right away.
Responsible gaming at bg99 refers to a set of policies, tools, and practices designed to ensure that gambling on the bg99 platform remains a safe, enjoyable, and controlled activity for adult players across Pakistan. bg99 firmly believes that while online casino gaming, cricket betting, Aviator, Money Wheel, and slot games can provide genuine entertainment, they carry an inherent risk of harm if not approached with care.
Responsible gaming is a shared responsibility — bg99 provides the tools, infrastructure, and support, while players are responsible for using those tools honestly and reaching out when they need help. Both sides of that partnership matter equally.
The bg99 platform operates according to several core responsible gaming principles that guide every decision we make about how the platform is designed, marketed, and operated:
bg99 operates under an international gaming licence that mandates adherence to responsible gaming standards as a condition of continued operation. These standards require bg99 to implement the self-exclusion tools, player protection measures, age verification procedures, and responsible gaming monitoring described throughout this page. bg99's licence-holder responsible gaming obligations are reviewed regularly to ensure they remain aligned with internationally recognised best practices in player protection.
Players who wish to understand more about the responsible gaming standards mandated under bg99's international gaming framework are encouraged to contact the bg99 support team for further information.
bg99 recognises that Pakistani players come from diverse backgrounds — whether you are a cricket fan in Lahore looking to add excitement to the PSL season, a Karachi professional enjoying casino games as weekend entertainment, or a player in Faisalabad or Islamabad trying out Aviator for the first time. Regardless of who you are or where you are playing from, bg99's responsible gaming commitment applies equally and fully to every single account on the platform.
bg99 encourages all players to gamble only with money they can genuinely afford to lose, to take regular breaks during sessions, to keep track of time and spending, and to speak openly with trusted people in their lives if gambling is starting to feel like a problem rather than a pleasure.
bg99 takes the protection of minors extremely seriously. The platform requires all players to be at least 21 years of age and to verify their identity before real-money gaming is permitted. Parents and guardians are strongly encouraged to use device-level parental control software if they share devices with younger family members, to prevent any possibility of underage access to the bg99 platform or similar gambling websites.
If bg99 has reason to believe that a player is under the age of 21, the account will be suspended immediately pending identity verification. Any balance in the account will be handled strictly in accordance with applicable regulatory requirements. Underage gambling has no place at bg99 — zero tolerance is the only acceptable standard.
If you feel your gambling is out of control, our responsible gaming team is available 24/7. Contact us at:
Please include "Responsible Gaming Request" in your subject line so our specialist team prioritises your message immediately.
All responsible gaming communications are handled with complete confidentiality. Your account status and personal information will never be shared.
bg99 is certified under an international gaming licence that requires adherence to responsible gaming standards including age verification, self-exclusion tools, and player protection monitoring as ongoing licence conditions.
bg99 offers cricket betting, Aviator, Money Wheel, slots, and live casino games — all in a secure environment built around your wellbeing. Join thousands of adult players across Pakistan who enjoy bg99 responsibly every day.
21+ only. Gambling involves risk. Play responsibly. bg99 operates under an international gaming licence.