At bg99, the privacy and security of every player's personal data is a core commitment, not an afterthought. This Privacy Policy explains exactly what information bg99 collects from Pakistani players, how it is used, who it is shared with, and what rights you hold over your own data. Please read this document carefully alongside our Terms & Conditions before registering your bg99 account.
These six principles summarise bg99's core approach to personal data. The full legal detail follows in the sections below.
bg99 only collects the personal information that is genuinely necessary to operate your account, process transactions, and comply with legal obligations. We do not gather data for its own sake.
All personal data held by bg99 is stored on encrypted servers protected by industry-standard security protocols. Access to player data is restricted to authorised bg99 personnel who require it for legitimate operational purposes only.
bg99 does not sell, rent, or trade your personal data to third-party marketers. Data is only shared with payment processors, KYC verification providers, and regulatory authorities where legally required.
Pakistani players on bg99 hold clear rights over their personal data, including the right to access, correct, or request deletion of information we hold about them. Requests are handled within 30 days.
bg99 uses cookies strictly for session management, platform performance, and analytics. We do not deploy tracking cookies for third-party advertising networks. You can manage cookie preferences from your browser settings.
bg99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once retention periods expire, data is securely deleted or anonymised.
Important Notice: This Privacy Policy applies to all personal data collected and processed by bg99 in connection with the bg99.lol website and all associated services. By registering an account or using the bg99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please do not use the bg99 platform.
bg99 ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at bg99.lol. bg99 is the data controller responsible for the personal information collected from players, visitors, and users of the bg99 platform.
Our platform serves adult players primarily across Pakistan, including major cities such as Karachi, Lahore, Islamabad, and Faisalabad. We operate under an international gaming licence, and our data practices are aligned with internationally recognised data protection standards.
For all privacy-related enquiries, data subject requests, or complaints, players may contact our dedicated Data Protection team at the email address provided in Section 15 of this Policy.
bg99 collects the following categories of personal data from players and users of the platform:
Full legal name, date of birth, nationality, and government-issued identification document details (such as CNIC number, passport number, or driving licence number). This information is collected during the account registration and KYC verification process.
Email address, mobile phone number, and residential address (including city and postal code). Pakistani players may also provide their city of residence for localisation and support purposes.
Details of payment methods used to make deposits or receive withdrawals on bg99, including JazzCash account references, EasyPaisa wallet identifiers, HBL or UBL bank account details, SadaPay identifiers, and USDT TRC20 wallet addresses. bg99 does not store full banking credentials. All financial data is handled through secure, encrypted payment processing infrastructure.
Records of all deposits, withdrawals, bonus credits, wager amounts, game results, and account balance movements associated with your bg99 account. This data is retained for accounting, dispute resolution, and regulatory compliance purposes.
IP address, device type and operating system, browser type and version, time zone setting, and other technical identifiers generated when you access the bg99 platform. This data is used for fraud prevention, security monitoring, and platform optimisation.
Information about how you interact with the bg99 platform, including pages visited, games played, session duration, betting patterns, and feature usage. This data informs product improvements and responsible gaming monitoring.
Records of any communications you have with the bg99 customer support team, including live chat transcripts, support ticket history, and email correspondence. These records are retained to ensure consistent service quality and to assist with dispute resolution.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, CNIC, date of birth | KYC verification, legal compliance |
| Contact | Email, phone, address | Account management, support |
| Financial | JazzCash ref, bank account | Deposits, withdrawals, AML checks |
| Transaction | Bets placed, deposits, wins | Accounting, dispute resolution |
| Technical | IP address, device info | Fraud prevention, security |
| Usage | Games played, session time | Responsible gaming, product |
| Communications | Support chat, emails | Service quality, disputes |
bg99 collects personal data through the following channels:
bg99 processes personal data for the following specific purposes:
bg99 processes personal data under one or more of the following legal bases, depending on the specific processing activity:
bg99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. bg99 shares personal data only in the limited circumstances described below:
bg99 engages carefully vetted third-party service providers who process personal data on bg99's behalf under strict data processing agreements. These include KYC and identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, SadaPay, USDT processors), fraud detection and security monitoring vendors, cloud hosting and infrastructure providers, and customer support platform operators.
bg99 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bg99, its players, or the public.
In the event that bg99 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by bg99 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any resulting change to this Privacy Policy.
bg99 may share your personal data with additional third parties where you have given explicit prior consent to such sharing.
Our commitment: All third-party service providers engaged by bg99 are contractually bound to process player data only for the specific purposes authorised by bg99 and in compliance with applicable data protection standards. bg99 remains responsible for ensuring that all data sharing arrangements protect player privacy.
As an internationally operated platform, bg99 may transfer personal data to servers and service providers located outside Pakistan. Where such transfers occur, bg99 ensures that adequate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
Safeguards used by bg99 for international data transfers may include standard contractual clauses approved by recognised data protection authorities, binding corporate rules where applicable, and transfers to countries or organisations recognised as providing an adequate level of data protection.
By using the bg99 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this Privacy Policy, subject to the safeguards described above.
bg99 uses cookies and similar tracking technologies to ensure the bg99 platform functions correctly and to improve the player experience. The following categories of cookies are used:
bg99 does not deploy third-party advertising or retargeting cookies. You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the bg99 platform.
bg99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, to maintain an active player account, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with bg99's internal data disposal procedures.
As a player on the bg99 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact bg99's Data Protection team at the email address provided in Section 15:
bg99 will respond to all data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by an additional 60 days, and you will be notified of any such extension within the initial 30-day window.
The bg99 platform is strictly intended for adult players aged 21 years and above. bg99 does not knowingly collect personal data from individuals under the age of 21. If bg99 becomes aware that personal data has been collected from a player who is under 21 years of age, the account will be immediately suspended, all associated data will be deleted in accordance with applicable law, and any balance will be handled in accordance with regulatory requirements.
If you believe that a person under the age of 21 has registered a bg99 account or provided personal data to bg99, please contact our support team immediately at the email address in Section 15 so that appropriate action can be taken without delay.
bg99 implements a comprehensive range of technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no internet-based platform can guarantee absolute security. bg99 encourages all players to use a strong, unique password for their bg99 account and to enable any available two-factor authentication features to further protect their account.
In the event of a personal data breach that is likely to result in a risk to player rights and freedoms, bg99 will notify affected players and relevant regulatory authorities in accordance with applicable legal obligations.
The bg99 platform may contain links to third-party websites or resources for informational purposes. bg99 has no control over the content, privacy practices, or data handling of any third-party websites, and this Privacy Policy does not apply to those external sites.
bg99 is not responsible for the privacy practices or the content of any third-party websites linked from the bg99 platform. Players are encouraged to read the privacy policies of any third-party websites they visit before submitting personal data to those sites.
bg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, bg99 will notify registered players via a prominent notice on the bg99 platform and, where appropriate, via the email address registered on your account.
The "Last Updated" date displayed at the top of this Privacy Policy indicates when the most recent revision was made. Continued use of the bg99 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy.
Players who do not agree with any revised version of this Privacy Policy should cease using the bg99 platform and may request account closure in accordance with the Terms & Conditions. All data held at the time of closure will be handled in accordance with the retention provisions of Section 9.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights as described in Section 10, or would like to raise a privacy complaint, please contact the bg99 Data Protection team:
Support & Data Enquiries: [email protected]
bg99 aims to acknowledge all privacy enquiries and data subject requests within 5 business days, and to provide a full response within 30 calendar days of receipt.
If you are not satisfied with bg99's response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority or dispute resolution body applicable under bg99's international gaming licence jurisdiction.
Please note: For the fastest resolution of privacy-related requests, please include your registered bg99 account email address and a clear description of your request or complaint when contacting the Data Protection team. This helps bg99 verify your identity and process your request efficiently.
Your data is protected, your transactions are secure, and your privacy is our priority. Join thousands of Pakistani players already enjoying fair, safe gaming on bg99 — with instant PKR deposits via JazzCash and EasyPaisa.